Good for Deutsche Bahn and other rail companies that there is near to no competition.
What happened yesterday (just look at my tweets..) was a good example how far they still are from customer orientation.
It wasn't the delay of about 60 minutes - things can go wrong.
It was their attitude. They really didn't seem to care.
Worst was that they simply let the train end in Halle although it was supposed to go to Leipzig. Imagine what this would mean to someone who can't walk as well as me.
And I had to go for a voucher for myself - nobody cared to give it to us.
Not everything was bad though: the kept us well informed, although only in german. No chance for foreigners.
But still - they probably lost me as a customer. Going from Hamburg to Dresden takes too long even under normal circumstances.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment