- Don't replace Knowledge Management by a Wiki - it wont work. People need the right audience to share their knowledge.
- Integrate social network tools into the day-by-day work of the people, so that it makes their work easier.
- Culture can't be changed, only influenced.
- Think big, start small. Make you sure you know where you want to go, but don't expect you can plan your way. It will take experimentation and constant learning.
- Crisis time is innovation time.
First part:
The Wikipedia Myth - Enterprise 2.0 Knowledge Management
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Second part:
Enterprise 2.0 Knowledge Management - People at the Center
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Third part:
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